Simple Floor Cushion & Low-Seating Awareness for Malaysian Homes

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Privacy Policy

Effective Date: December 14, 2024

Contact: privacy@seatingbasics.my

1. Introduction

This Privacy Policy explains how Home Floor Cushion & Low-Seating Arrangement Awareness Guide ("we," "us," or "our") collects, uses, and protects your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to protecting your privacy and handling your data responsibly.

2. Data Controller Information

Home Floor Cushion & Low-Seating Arrangement Awareness Guide operates from Penang, Malaysia. For all privacy-related inquiries, contact us at privacy@seatingbasics.my or hello@seatingbasics.my.

3. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address
• Location Data: Malaysian state of residence
• Preference Data: Main focus area (cushion-placement basics, low-seating overview, everyday movement habits, general learning)
• Technical Data: IP address, browser type, device information, cookies, and usage data
• Communication Data: Records of correspondence with us

4. How We Collect Your Data

We collect personal data through:

• Direct interactions when you submit our lead capture form
• Automated technologies including cookies and web analytics
• Third-party sources such as analytics providers and advertising networks

5. Purposes of Data Processing

We process your personal data for the following purposes:

• To deliver educational content and awareness guides you requested
• To communicate with you via email about floor cushion and low-seating topics
• To improve our website and educational materials
• To analyze user behavior and preferences to enhance our services
• To comply with legal obligations under Malaysian law
• To protect our legitimate interests in operating and improving our platform

6. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: When you submit the form, you explicitly consent to data collection and processing
• Legitimate Interests: To operate our educational platform and improve user experience
• Legal Obligations: To comply with Malaysian regulations and taxation requirements

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active user data: Retained while you remain subscribed to our communications
• Unsubscribed user data: Retained for 12 months for compliance purposes, then anonymized or deleted
• Financial records: Retained for 7 years as required by Malaysian tax law
• Technical data and analytics: Aggregated and anonymized after 24 months

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure database storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality
• Incident response procedures for data breaches

9. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service Providers: Email marketing platforms, web hosting services, and analytics providers
• Legal Authorities: When required by Malaysian law or court order
• Professional Advisors: Lawyers, auditors, and consultants bound by confidentiality

All third parties are required to maintain data security and use your data only for specified purposes.

10. Your Rights Under PDPA

Under Malaysia's PDPA, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of data processing in certain circumstances
• Right to Data Portability: Receive your data in a structured format (where technically feasible)

To exercise these rights, contact privacy@seatingbasics.my. We will respond within 21 days as required by PDPA.

11. International Data Transfers

Your data is primarily stored and processed within Malaysia. If we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Transfers to countries with adequate data protection laws
• Your explicit consent for specific transfers

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, see our Cookie Policy. You can manage cookie preferences through your browser settings.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately at privacy@seatingbasics.my.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or website notice. The effective date at the top indicates the latest revision.

15. Contact and Complaints

For privacy-related questions or to file a complaint:

• Email: privacy@seatingbasics.my
• General inquiries: hello@seatingbasics.my

You also have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your data protection rights have been violated.

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Terms of Service

Effective Date: December 14, 2024

Contact: legal@seatingbasics.my

1. Agreement to Terms

By accessing and using the Home Floor Cushion & Low-Seating Arrangement Awareness Guide website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.

2. Jurisdiction and Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Penang, Malaysia.

3. Educational Purpose Only

Our platform provides educational awareness and general information about floor cushion placement and low-seating arrangements. All content is for informational purposes only and should not be construed as:

• Professional interior design advice
• Ergonomic or health recommendations
• Safety guarantees or certifications
• Compliance with any building or safety codes
• Medical, therapeutic, or wellness guidance

Users are responsible for their own decisions regarding home furniture arrangements and should consult qualified professionals for specific advice.

4. No Performance or Outcome Guarantees

We make no guarantees, warranties, or representations regarding:

• Comfort, ergonomics, or physical benefits from seating arrangements
• Space efficiency or room flow improvements
• Safety, stability, or suitability of any arrangement
• Aesthetic outcomes or design success
• Compliance with any standards, codes, or regulations

All information is provided "as is" without warranty of any kind, express or implied.

5. User Responsibilities

As a user of our services, you agree to:

• Provide accurate, current, and complete information when submitting forms
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorized access to our systems or data
• Not transmit any harmful code, viruses, or malicious software
• Not use our services to harass, abuse, or harm others
• Not reproduce, duplicate, or copy material from our platform without written permission
• Exercise your own judgment and seek professional advice before implementing any suggestions

6. Intellectual Property Rights

All content on our platform, including text, graphics, logos, images, and software, is the property of Home Floor Cushion & Low-Seating Arrangement Awareness Guide or its content suppliers and is protected by Malaysian and international copyright laws.

• You may view, download, and print content for personal, non-commercial use only
• Commercial use, reproduction, or distribution requires written permission
• Our trademarks, service marks, and logos may not be used without prior consent
• Any unauthorized use may violate copyright, trademark, and other laws

7. Payment Terms

If you purchase any paid products or services:

• Prices are displayed in Malaysian Ringgit (MYR) and include applicable taxes
• Payment is processed securely through authorized payment gateways
• You authorize us to charge the payment method provided
• Prices are subject to change with reasonable notice
• We reserve the right to refuse service or cancel orders for any reason
• Promotional offers and discounts are subject to specific terms and expiration dates

8. Refund and Cancellation

For information about refunds and cancellations, please refer to our Refund Policy. By making a purchase, you acknowledge that you have read and agree to our refund terms.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for any loss or damage arising from your use or inability to use our services
• We do not guarantee uninterrupted, timely, secure, or error-free operation of our platform
• We are not responsible for third-party content, links, or services referenced on our platform

10. Acceptable Use Policy

You agree not to use our services to:

• Violate any local, state, national, or international law
• Infringe upon intellectual property rights of others
• Transmit any unlawful, threatening, abusive, defamatory, or obscene material
• Collect or harvest personal information about other users
• Interfere with or disrupt our services or servers
• Impersonate any person or entity or misrepresent your affiliation
• Engage in any commercial activity without our written consent

11. Termination and Suspension

We reserve the right to:

• Terminate or suspend your access to our services immediately, without notice, for violation of these Terms
• Terminate or suspend services for maintenance, security, or operational reasons
• Remove or disable any content that violates these Terms or is otherwise objectionable
• Refuse service to anyone for any reason at any time

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall survive.

12. Indemnification

You agree to indemnify, defend, and hold harmless Home Floor Cushion & Low-Seating Arrangement Awareness Guide, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through our services

13. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services:

• Parties agree to first attempt resolution through good-faith negotiation
• If negotiation fails, disputes may be resolved through mediation in Penang, Malaysia
• If mediation is unsuccessful, disputes shall be resolved in the courts of Penang, Malaysia
• You waive any right to participate in class action lawsuits or class-wide arbitration

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

15. Contact Information

For questions about these Terms of Service:

• Email: legal@seatingbasics.my
• General inquiries: hello@seatingbasics.my
• Location: Penang, Malaysia

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Refund Policy

Effective Date: December 14, 2024

Contact: refunds@seatingbasics.my

1. Our Commitment

At Home Floor Cushion & Low-Seating Arrangement Awareness Guide, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on digital products and services purchased through our platform.

2. 14-Day Digital Product Guarantee

We offer a 14-day satisfaction guarantee on eligible digital products:

• The guarantee period begins on the date of purchase
• If you are not satisfied with your purchase, you may request a full refund within 14 days
• The refund applies to the purchase price; processing fees are non-refundable
• This guarantee demonstrates our confidence in the quality of our educational materials

3. Eligibility for Refunds

You are eligible for a refund if:

• The refund request is submitted within 14 days of purchase
• You provide a valid reason for dissatisfaction (quality, content accuracy, technical issues)
• You have not previously received a refund for the same product
• The product is a digital guide, e-book, or course purchased from our platform
• Your account is in good standing with no violations of our Terms of Service

4. Non-Refundable Items and Services

The following are not eligible for refunds:

• Free educational content and resources
• Products or services purchased more than 14 days ago
• Services that have been fully delivered or consumed
• Custom or personalized consulting services already rendered
• Processing fees, payment gateway charges, or transaction costs
• Products obtained through promotional codes or discounts (unless defective)
• Subscription services after the first billing cycle

5. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email refunds@seatingbasics.my with your refund request
• Step 2: Include your order number, purchase date, and registered email address
• Step 3: Provide a brief explanation of your reason for requesting a refund
• Step 4: Our team will review your request within 2-3 business days
• Step 5: You will receive an email confirming approval or denial of your refund
• Step 6: If approved, the refund will be processed to your original payment method

6. Refund Processing Timeline

Once your refund is approved:

• Processing begins within 2-3 business days of approval
• Refunds are issued to the original payment method used for purchase
• Credit card refunds typically appear within 5-10 business days
• Online payment system refunds may take 3-7 business days
• Bank transfer refunds may take 7-14 business days depending on your financial institution
• You will receive a confirmation email once the refund has been processed

7. Partial Refunds

In certain circumstances, partial refunds may be granted:

• When you have consumed a portion of a multi-module course
• For subscription services canceled mid-billing cycle (prorated to unused time)
• When technical issues affected only part of your experience
• At our sole discretion based on the circumstances of your case

8. Denied Refund Requests

Refund requests may be denied if:

• The request is submitted after the 14-day guarantee period
• You have violated our Terms of Service
• Evidence suggests fraudulent activity or abuse of the refund policy
• You have previously received a refund for the same or similar product
• The product is not eligible for refunds as specified in this policy
• Insufficient information is provided to process the request

If your refund is denied, we will provide a clear explanation and, where possible, offer alternative solutions.

9. Subscription Cancellations

For recurring subscription services:

• You may cancel your subscription at any time through your account settings
• Cancellation prevents future billing but does not refund the current billing period
• Access to subscription content continues until the end of the paid period
• First-time subscription charges may be refunded within 14 days of initial purchase
• No refunds are provided for subscription renewals after the first cycle

10. Technical Issues and Defects

If you experience technical problems with digital products:

• Contact hello@seatingbasics.my immediately with details of the issue
• We will work to resolve technical problems within 24-48 hours
• If the issue cannot be resolved, you may be eligible for a full refund regardless of the 14-day period
• Provide screenshots, error messages, or other documentation when possible

11. Exchange Policy

While we primarily offer refunds, exchanges may be available:

• You may exchange one digital product for another of equal or lesser value
• Exchanges must be requested within the 14-day guarantee period
• The exchange is subject to availability and our approval
• If the replacement product is of lesser value, a partial refund will be issued for the difference

12. Refund Abuse Prevention

To maintain fairness for all customers:

• We monitor refund patterns and may flag accounts with excessive refund requests
• Accounts found to be abusing the refund policy may be suspended or terminated
• We reserve the right to refuse future purchases from individuals who abuse our refund policy
• Fraudulent refund claims may be reported to relevant authorities

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase after policy changes constitutes acceptance of the new terms. Material changes will be communicated via email to active customers.

14. Contact for Refund Inquiries

For questions about refunds or to initiate a refund request:

• Refund requests: refunds@seatingbasics.my
• General inquiries: hello@seatingbasics.my
• We aim to respond to all refund inquiries within 2-3 business days

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Cookie Policy

Effective Date: December 14, 2024

Contact: cookies@seatingbasics.my

1. Introduction to Cookies

This Cookie Policy explains how Home Floor Cushion & Low-Seating Arrangement Awareness Guide uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit our website, helping us provide a better user experience and analyze website performance.

2. Types of Cookies We Use

Strictly Necessary Cookies:

• Essential for website operation and security
• Enable core functionality such as page navigation and access to secure areas
• Remember your cookie consent preferences
• Cannot be disabled as they are fundamental to website functionality

Performance and Analytics Cookies:

• Collect information about how visitors use our website
• Track page visits, time spent on pages, and navigation paths
• Help us understand which content is most valuable to users
• Data is aggregated and anonymized
• Used to improve website performance and user experience

Functionality Cookies:

• Remember your preferences and choices (language, region, font size)
• Personalize your experience based on previous visits
• Enhance website features and provide customized content

Marketing and Advertising Cookies:

• Track your browsing across websites to deliver relevant advertisements
• Measure the effectiveness of advertising campaigns
• Limit the number of times you see an advertisement
• May be set by third-party advertising networks

3. Cookie Duration

Session Cookies: Temporary cookies that expire when you close your browser

Persistent Cookies: Remain on your device for a set period or until manually deleted

• Authentication cookies: Up to 30 days
• Preference cookies: Up to 12 months
• Analytics cookies: Up to 24 months
• Marketing cookies: Up to 12 months (as per advertiser policies)

4. First-Party and Third-Party Cookies

First-Party Cookies: Set by our website directly

• Used for essential functionality and basic analytics
• Under our direct control and covered by our Privacy Policy

Third-Party Cookies: Set by external service providers

• Analytics services (Google Analytics, if applicable)
• Advertising networks for targeted advertising
• Social media platforms for sharing functionality
• Subject to the privacy policies of these third parties

5. Specific Cookies Used

Cookie Consent:

• Name: cookie_consent
• Purpose: Stores your cookie acceptance/decline decision
• Duration: 12 months
• Type: Strictly necessary

Session Management:

• Purpose: Maintains your session state during your visit
• Duration: Session (expires when browser closes)
• Type: Strictly necessary

Analytics:

• Purpose: Tracks website usage, traffic sources, and user behavior
• Duration: Up to 24 months
• Type: Performance

6. Your Cookie Consent

When you first visit our website, you will see a cookie consent banner with the following options:

• Accept: Consents to all cookies including analytics and marketing
• Decline: Only strictly necessary cookies will be used

Your choice is stored in a cookie and remembered for 12 months. You can change your preferences at any time by clearing your browser cookies and revisiting our website.

7. How to Manage and Delete Cookies

You have the right to control cookie usage on our website. Options include:

Browser Settings:

• Most browsers allow you to refuse cookies or delete existing cookies
• Access browser settings to manage cookie preferences
• Note that blocking essential cookies may affect website functionality

Browser-Specific Instructions:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

8. Third-Party Cookie Management

For marketing and advertising cookies set by third parties:

• Visit the third-party provider's privacy policy for opt-out instructions
• Use industry opt-out tools such as the Digital Advertising Alliance's opt-out page
• Enable "Do Not Track" signals in your browser (though not all websites honor these)

9. Impact of Disabling Cookies

If you choose to disable or decline cookies:

• Some website features may not function properly
• Your preferences will not be remembered between visits
• We will be unable to provide personalized content or recommendations
• Website performance and user experience may be degraded
• You may see less relevant advertising

10. Web Beacons and Tracking Pixels

In addition to cookies, we may use:

• Web beacons: Small graphic images embedded in emails or web pages
• Tracking pixels: Invisible tags that track user behavior
• These technologies help us measure email engagement and ad campaign effectiveness
• They work in conjunction with cookies to collect usage data

11. Mobile and App Tracking

If we develop mobile applications in the future:

• We may use mobile device identifiers (advertising IDs) instead of cookies
• You can reset or disable advertising IDs in your device settings
• Mobile-specific privacy controls will be outlined in the app's privacy policy

12. Updates to Cookie Technology

As web technologies evolve, we may adopt new tracking methods:

• Local storage and session storage mechanisms
• IndexedDB and other browser storage technologies
• All new technologies will be used in accordance with this policy
• Material changes will be communicated through policy updates

13. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage practices
• New regulatory requirements (GDPR, PDPA, etc.)
• Technological advancements and new tracking methods
• Feedback from users and data protection authorities

The effective date at the top indicates the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us About Cookies

For questions or concerns about our use of cookies:

• Cookie inquiries: cookies@seatingbasics.my
• Privacy questions: privacy@seatingbasics.my
• General contact: hello@seatingbasics.my

We are committed to transparency and will respond to all inquiries within 5 business days.